Privacy Policy

1. Our Commitment to Privacy

Geotrace Australia is committed to protecting your privacy and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. “Personal information” refers to any information that identifies you as an individual.

2. Collection of Personal Information

2.1 Types of Information Collected

We may collect personal information you provide when you:

Enter details on our website (www.geotrace.com.au).
Contact us directly or through other means.
Order products or services.
Provide feedback, participate in surveys or promotions, update preferences, or communicate with customer support.
Share financial or credit card information for transactions.

2.2 Additional Information

We may also collect any other information you voluntarily provide while interacting with us.

3. How We Collect Personal Information

We collect personal information through various methods, including:

Electronic or in-person interactions.
Website visits and usage.
Third parties, where applicable, with the assurance that such information will be protected as outlined in this policy.

4. Use of Personal Information

4.1 Purpose

Geotrace Australia uses your personal information to:

Provide and improve our products, services, and updates.
Inform you about new products, services, or opportunities.
Enhance our understanding of your needs.

4.2 Communication

We may contact you via telephone, email, SMS, or mail, depending on the circumstances.

5. Disclosure of Personal Information

5.1 Authorised Disclosures

We may share your personal information with:

Employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary to deliver our services.
Third parties to comply with legal obligations, such as court orders, subpoenas, or law enforcement requests under Australian law.
Entities to protect the rights, property, or safety of Geotrace Australia, our website, customers, or third parties.

5.2 International Transfers

If your information is transferred outside Australia, we will ensure compliance with the Australian Privacy Principles and take reasonable steps to ensure the recipient handles your information in accordance with this policy.

5.3 Business Transfers

In the event of a change in business control or asset transfer, we may share user databases, including personal and non personal information, with potential purchasers under confidentiality agreements, in compliance with Australian law.

5.4 Consent

By providing personal information, you consent to its disclosure as described in this policy. We ensure third parties receiving your information adhere to this policy.

6. Security of Personal Information

6.1 Safeguards

We implement robust physical, electronic, and managerial measures to protect your information from unauthorised access, misuse, interference, loss, modification, or disclosure.

6.2 Limitations

While we take reasonable steps to secure your information, no transmission over the internet or electronic storage is entirely risk-free. We cannot guarantee absolute security but strive to protect your information in line with this policy.

7. Access to Your Personal Information

7.1 Requesting Access

Under the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you. A small administrative fee may apply. To request access or correct inaccurate, outdated, incomplete, or misleading information, contact us at info@geotrace.com.au.

7.2 Exceptions

We may refuse access in certain circumstances as permitted by the Privacy Act.

8. Complaints

If you have concerns about our privacy practices, please send written complaints to:
Geotrace Australia
B01, 5 Money Close, Rouse Hill, NSW 2155
We take complaints seriously and will respond promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy at our discretion. Changes take effect immediately upon posting
on our website or noticeboard. Please review this policy periodically for updates.

10. Website Usage

10.1 Website Analytics

When visiting www.geotrace.com.au, we may collect aggregated data, such as browser type, operating system, or previously visited websites, to improve our services.

10.2 Cookies

Our website may use cookies to enhance user experience, analyse traffic, and serve relevant advertisements via third-party services. Cookies are small files that do not harm your device. You can disable cookies in your browser settings, but this may limit website functionality.

10.3 Third-Party Websites

Our website may link to external sites not controlled by us. We are not responsible for the privacy
practices of these sites and encourage you to review their privacy policies.

11. Contact Us

For questions about this Privacy Policy, contact us at:
Email: info@geotrace.com.au
Phone: 1300 562 284

Client Testimonials

“Geotrace is very prompt in responding to my requests throughout the year. As a result they help complete all my projects with success for my clients as a Geotechnical Engineer and I highly and enthusiastically recommend Geotrace to any realavant Civil Enginering Consultants.”

“I have used Geotrace since 2013 through Telstra’s list of Accredited Service Locators. Geotrace team are knowledgeable, responsive and above all punctual. I have used Geotrace (Antony and Darryl) on several transmission pole replacement projects since then to date. The team is very professional, and their charges are quite fair. Their service search reports are well detailed, making all jobs easy to execute. Geotrace proved to have a high standard of customer service as they communicate to you throughout the whole process. I recommend Geotrace for any service search requirements of any size. They do not disappoint”

"Antony and his team at Geotrace are a reliable and efficient company and are always quick to respond to queries, with expert advice provided on site. They are a pleasure to work with."

“As an environmental consultancy, we rely on a service locators clearance to conduct our soil sampling involving test pit excavation, which always bares the inherent risk of striking buried utilities including gas, water supply, electricity, telecommunications etc. However knowing how proficient and professionally Geotrace staff identify services, gauge the risks and help us develop a systematic test pit location plan that mitigates the risk of encountering any services, I always have peace of mind knowing that I can carry out my fieldwork with far less concern for my teams safety, and avoiding the risk of financial burden and liability. Of the 6 years I have been working with Geotechnique. Antony and his Geotrace team have been our primary service locating service, and based on an excellent track record we have every intention of continuing to work together.”

“I’ve been hiring Geotrace for the last three years. They’re my go to company. Great service, great attention to detail, super responsive. Antony will go above and beyond to make sure we’re getting the best service. Highly recommended!!”

“have been using Geotrace for 5 years and experiencing the excellent services from Antony and his versatile team members. I also witnessed the expansion of his team and business. Well Done Antony! Keep it Up! Antony is always being very prompt when responding our request and queries, and willing to contribute his best effort to solve the problems we encountered on site. Geotrace already become our first choice whenever we need a locating service.”

“We have utilised the services of Antony and his team at Geotrace for over 10 years on dozens of projects all across Sydney and adjacent towns to assist in identification of underground services in our work sites and also for assessment of cliff lines with their drone technologies. We have always found them to be knowledgeable and professional in their services and we will be continuing to use them in our projects into the future.”

Geotrace Australia Pty Ltd

b01/5 Money Cl, Rouse Hill

4.8 17 reviews

Bassam Shasha ★★★★★ a month ago
Been using Antony and Geotrace for over 10 years for service locating and GPR scanning. Professional team with wide ranging experience. Highly recommend.
Glenn Keating ★★★★★ a month ago
Bloody ripper crew at Geotrace!
I’ve used these legends heaps of times to suss out services before I start digging, and I wouldn’t go with anyone else. Too easy from start to finish — book it in, job gets done, no dramas. The whole team’s … More a top bunch, always friendly, always reliable.
If you need someone to find what’s underground before you hit it — give these blokes a bell. Highly recommend!
Kurtis Ferry ★★★★★ 2 months ago
I've used Geotrace for a dozen projects over the years. I've only ever had a good experience. Decent price, on time and happy to take their time to make sure it is done right. Would recommend.
Ian Drever ★★★★★ a month ago
GeoTrace has a great crew that have always been proactive in their approach to locating, NDD and drilling. Having a “can do” attitude as apposed to the more common “no can do” attitude these days is soo refreshing.
Their business today … More is built on the legendary legacy left behind by a true pioneer in the industry, Darryl Critcher. This is evident in their professionalism, confidence and integrity and their willingness to adapt to clients needs. Don’t waste time looking anywhere else 👍🍻
Nauman Jahangir ★★★★★ a month ago
Geotrace is one of the best service providers in service locating , concrete coring, and drilling services. My preference is “Geotrace!”. What is yours? You have to use them first! Go for it and get hassle free!
Vennessa Galea ★★★★★ a month ago
Wonderful business with a longstanding reputation in the industry. Very forward thinking and amazing to deal with
Lucas Addison ★★★★★ a month ago
Great Service, Great people, and an all round great company to deal with! 10/10 would use again!!
Dirt Doctor ★★★★★ 2 months ago
I've used Geotrace on my sites for over 5 year now. Great service.
Exclusive East Tours ★★★★★ a year ago
Antony was increcdibly generous with his advice and time. We needed to locate various utility services prior to digging a deep garden bed. Highly recommended and would refer anyone considering building or renovatiing to contact Geotrace … More prior.
Many thanks.
Nathan Ryan ★★★★★ 5 years ago
Antony helped me locate and mark up our house power and was not only professional, turned up 15mins early and fitted me in really quickly.
Happy to lend his knowledge too which was very welcome.
Can't fault them!
Thanks Antony!!
Mrigesh ★★★★★ 6 years ago
Best in the business for Utility Locating.
Exceptional customer service.
Professional service.
Jackson ★★★★★ 4 years ago
Pretty decent service, would work with them again

Proud Sponsor Of Sydney Ice Dogs Ice Hockey Team

FAQ

10 reasons why you should engage with Geotrace

Our Numbers

Over 35 years in business.
We have completed over 200,000 jobs.
We have over 1800 clients across Australia and the globe.
We are available 365 days 24/7

We Understand

Your concerns, the risks and liabilities involved in the utility location and construction process.

Our Equipment

We own specialised, state-of-the-art equipment which enables us to locate the exact area and depth of most utility types on the property of the proposed project site.

We Have Worked Extensively With, and are Trusted By, Key Industry Players

Over our 35 years we have engaged and built trusted relationships with an array of leading key industry players across Australia including:

Residential home owners
Tier 1 and Tier 2 builders
Environmental, Structural and Geotechnical engineers
Construction companies
Developers
Real estate agents
Plumbers
Electricians
Pool specialists
All trades
Installers

Our Team

We are a small, committed and dedicated team.
With a wealth of knowledge, experience and passion, teamed with our customer centric attitude, we enjoy building rapport and strong relationships with our clients.

We Have Served An Extensive Array Of Industries

Having served various industries over the years, we understand the inherent risks associated with the breaking of ground particularly on development and construction sites where multiple underground services are, or may be, present.

Industries include:

Federal Government
Government (public works NSW)
Utility providers
Councils
Construction
Medical centres
Nursing homes
Shopping centres
Service stations
Rail
Nuclear facilities
Stadiums and Arenas
Banks
ATM’s
Universities
Campuses
Schools
Community halls
Heritage sites
Residential homes
Low, medium and high-density apartments
Industrial complexes
Commercial properties

Our Due Diligence and "Risk and Reporting"

Our extensive reports ensure you have proof of due diligence being conducted, and that you are compliant. With this you will have peace of mind knowing you have diligently identified and considered all associated risks.

You Have Peace Of Mind To Commence With Confidence

Geotrace’s utility locators team visits the site before a project begins.
Once the assessment, location and report has been presented, you are able to commence with confidence and peace of mind, knowing you have minimized the risk of damaging underground utilities, resources and assets.

We Have A World Class Advisory Partner

We are supported in an advisory role with GPRS (the biggest utility locating company in the USA who have over 150 offices). With their extensive knowledge, as well as the shared tips, tools and techniques, we are able to learn, understand and implement best practices at all times.

We Are Accredited, Certified, Licensed, Insured, And Compliant

With our certifications and accreditations in place you have peace of mind that you are working with a legal, competent and equipped team.

Member of CERTLOC
CLO Certified (Certified Location Organisation)
Member of NULCA (National Utility Locating Contractors Association)
Geotrace complies with The Australian Standards (AS5488:2019)
Accredited with Telstra Fibre / Copper and Optus / Uecomm
Certified with RSW (Rail Safety Worker)
Certified and registered with CASA (Civil Aviation Safety Authority)
Licenced drone operator – Remote Piloted Operator Certificates (REOC) and Remote Pilots Licences (RPL).
We carry Public Liability Insurance, Professional indemnity as well as the required Workers Compensation.